Refund policy

Last updated: August 2026

1. Our Commitment

We want you to be happy with your purchase. If you're not satisfied, we offer a 30-day return window from the date of delivery.

2. Eligibility for Returns

• Item must be unused, in its original packaging, and in the condition you received it
• Proof of purchase (order number or confirmation email) is required
• Some items (e.g., final sale or hygiene-sensitive products, if any) may be excluded — this will be noted on the product page

3. How to Start a Return

Email mapleessentialsstore@gmail.com with your order number and reason for return. We'll confirm the return details and next steps within 24 hours (business days).

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we will arrange a replacement or full refund at no additional cost to you.

6. Return Shipping

Unless the item is defective or an error on our part, return shipping costs are the customer's responsibility.

7. Contact Us

Questions about a return? Email mapleessentialsstore@gmail.com.